Comments on: Is the customer always right when they’re wrong?

By: Michael Kreppein

Michael Kreppein — Fri, 26 Sep 2008 19:27:35 +0000

My grandfather would say it’s the younger generation and their lack of manners. But I’m sure his grandfather said the same thing about their generation. As I constantly remind myself, “email is forever” so blasting someone for their lack of manners brings you down to their level.

By: Geoff Alexander

Geoff Alexander — Fri, 26 Sep 2008 18:02:51 +0000

My experience with these types of issues is that they’re endemic within a company, and that behavior tends to be reinforced from the top down. I walk away and take the high road by not saying anything further and continue working with propsects that I like. These ethical issues probably should be addressed more often, as many people seem to think this is normal behavior. Take a look at a post on business ethics my own blog at http://www.alextrain.com/inside-sales-telesales-tips-blog/bid/5388/Sales-Ethics-101-Keeping-to-Your-Word

By: Trish Bertuzzi

Trish Bertuzzi — Fri, 26 Sep 2008 11:04:57 +0000

Michael, this scenario is all too familiar not only for me but also for my clients who are selling.
I remember a concept called “professional courtesy” where we respected one another’s time and extended each other the common courtesy of commitment. Most professionals still adhere to the concept but for those that don’t…what goes around comes around.
As for what I would do next, I would move on. You offer a great service and it is his/her loss that they won’t know about it.
PS – Please send me his/her name under seperate cover so I don’t waste time prospecting them (just kidding!)