As our final blog post of 2009, we are featuring Inquisix member Shiera O’Brien’s article on The Power of Business Networking.

Best wishes for a wonderful, healthy and prosperous 2010!

In the early 90s, a film called Six Degrees of Separation built its story around the idea that we are all separated by six degrees from everybody else on the whole planet. Everybody is an open door into another world and knows the people you are looking to meet or companies you want to work with. Everybody is connected on this planet by a trail of only six people, whether you are famous or not. If you find the right people to make the connection with, distance vanishes and the right opportunities will come your way.

In thinking about this I decided to look on YouTube to remind myself of the key ideas in this film and whether it really does have any relevance to our business life today. To my surprise and delight, I found a documentary on scientists who have studied and written an algorithm to prove this network theory, which they worked on for years. It shows that nature has this hidden blueprint and structure that connects us all. The scientists mapped it out and tested it on people by taking parcels across the world and asking 27 people to only use their social networks to get the package to a person on the other side of the world. It was amazing how quickly the parcels moved closer to the addressee, who was a scientist working at Harvard University in Boston.

This is an idea worth experimenting with in our daily business lives. I apply it in my own business strategy by making my business networks help with word-of-mouth marketing and create the connections and opportunities I seek with particular companies. There is no better example of the power of networks than the latest Web 2.0 social media networks. If you test the theory within your own social circle, you will find very quickly that people have connections that can open doors for you. Many of your connections within your business circle either know each other or have a contact into a client or employer that you may be looking to meet.

Looking at our own economy and applying this to our client-building strategy or job search, makes me think that the traditional ways of building businesses and finding jobs is far too slow. In this day and age, you need to be tapping into your personal, social and professional networks, if you want to get faster results. Systematically searching for the right people through your networks, using a plan, will yield faster results every time than a traditional approach of throwing out a blanket of hopeful letters and calls. In human nature, people will always respond faster to people they know than to strangers.

You may be asking yourself, “How is that in any way relevant to me?” If you are looking grow your practice or find new opportunities, it is very relevant. My suggestion to you is to take it out and test the theory yourself.

Here are six steps to help you in your own Six Degrees experiment:

Step 1: Connect into the network hub

The scientists tell us that in every network there is a traceable hub, where the core activity takes place. It is the place where people gather and take information about you back into their world. Even more interesting is that within each hub, you will find the “human hub”, the person with the highest degree of influence and connectivity. They are important people to know and start building relationships with. What they do for a living is irrelevant, their social currency is what you really want to tap into! Identify this person within your networks. This includes your family and friend networks, professional networks, membership organisations, and most importantly your on-line networks. Ask yourself, “Who are the people gathering around me with the most influential links?” Make sure you set up your social media accounts (LinkedIn, Facebook, Inquisix and Twitter) to build your on-line treasure chest.

Step 2: Have a networking plan

Key to getting the results you want is deciding or naming the companies and roles of people you wish to meet through your network, whether at networking events or through your on-line contacts. Then identify a very good reason why they would want to meet you. Human nature is designed to act principally from self-interest, which is driven by the reptilian part of our brains. So people will always unconsciously ask “What’s in this for me?” Give your network and potential contacts a worthwhile reason to want to meet you. Perhaps it’s to share some information, opportunities, save them money or help them use your networks.

Following on from that, it is important to have something to share about you that’s of value to them, and sets you apart. Direct them to your website, literature, testimonials or information that you think they would benefit from. Ask them to do you a favour. Most people like doing favours for others and help their own business contacts. It helps cement relationships.

Step 3: Authenticity at networking events

There is no end of opportunities to attend networking events as we go into the autumn. Networking is not just about getting into a room to break the world record for the largest business card collection. Nor is it a popularity contest on social media. The most valuable asset you can bring to a networking event is your authentic self. Be real, be present, engage and listen to people as you would if you were at a social gathering. And avoid talking about yourself all the time. Ask great questions. They don’t have to be about business. Get to know people, because relationships are built on this. Even if you only meet 3-4 quality contacts and have agreement to follow up and meet, you will have done a great job. Set a goal of having at least 2 meetings come out of a networking event.

Step 4: The Follow-Up

The downfall of people’s networking strategy is either poor follow-up, no follow-up or the full- blown sales pitch in an email. Think of your follow-up as a “getting-to-know-you” phase of your relationship. It must happen within 24 hours to reinforce the connection you made. Acknowledge the meeting, the event and create the invitation to connect on LinkedIn, Inquisix or Twitter. You will need to explore which of these ones suits your business needs. And ignoring emails is a poor reflection on your business, so avoid it at all costs. Arrange a follow-up meeting, even if it’s for a coffee to learn more about each other’s business, in anticipation of opportunities down the line. This is always a great starting point.

Step 5: The Power of Reciprocity

Give without expecting something back demonstrates how powerful reciprocity can be. If you see an opportunity to share some information or introduce a contact to your contacts, “Just Do It.” This is building some credit for reciprocal behaviour from others in the future. I saw this recently when I did a favour for a business contact. In return, an out of the blue opportunity came my way through the person I did the favour for. I was the first person that came to mind. This is the power of reciprocity.

Step 6: Build it and they will come

People often give up before they reach the momentum that makes them a network hub in their own right. They are inconsistent or dismiss people as not being of value. I suggest a rule of thumb is to treat everybody you meet like your clients, even your “so-called” competition, as they may be a vital link for a joint venture in the future.

It’s far too easy to assume people in your network as not worth knowing, because they wouldn’t understand your business of have the right kind of contacts. The business people I have met are very intelligent so give them your time! And don’t be a dabbler by attending networking events, gathering cards, connecting on social media sites and then abandon ship. Use your 20:20 vision. See the value in everybody you meet as a chain in your network and a part of your most valuable asset: your contact database.

To truly understand the power of networking, read The Tipping Point by Malcolm Gladwell, who writes brilliantly about Connectors, Mavens and Salespeople. These are the people turning their businesses around, making money and finding great jobs, when the masses are doing things the old way. Be a pioneer in your business or profession and tap in that that rich reservoir. Your best client or the perfect job is only six handshakes away.

Biography
About Shiera O’Brien: Shiera is an expert in sales optimisation. She specialises in consulting and training companies in sales and communication strategies to their clients. She offers training and coaching on business networking, communication skills, presenting and selling excellence. Contact her in Ireland on (086) 399-6601 or shiera@zenithtraining.ie Visit www.zenithtraining.ie for more information.

If you’d like to learn more about building and strengthening your business 100% thru referrals then I highly recommend you attending this special event from a master networker and early Inquisix member, Rick Roberge.

Rick’s program, “By Referral Only” will be offered on Wednesday December 30th, 2009 from noon to 1:30pm US ET. You have two options of attending  – you can be there in-person in Westboro, MA, USA or participate via webinar.

But act fast, as the first 24 people who register for each event using “RR1230” as the discount code will receive a $50 discount when they register.

Pick your option but don’t do nothing!

Join in-person

Join online

Not often that your C-level prospect will tell you how to sell to them.  They’ll hide behind email spam filters and executive assistants but won’t take the time to tell you what you’re doing wrong.  Until this CEO opened up with their automated email reply telling you to do more than just call the vendor hotline at purchasing – a voice mail no one ever picks up.

Top ways to get noticed:

• Let your prospect find you – ie Inbound Marketing
• Get introduced by someone they trust – ie Referrals

Top ways to annoy:

• Constant cold-calls
• Mass emails to entire executive team
• Trying to connect via social media

Thanks to Hubspot for the full article.

I came across Lee Salz’s site earlier this week and really enjoyed his discussion on completing RFP’s. RFP’s seem to be causing quite a bit of discussions because I’ve spoken to several Inquisix members this week about RFP’s from the “I’m the new vendor” point of view to the “I’m the trusted incumbent, why are they doing this?” point of view.

You can see all of Lee’s articles on his Sales Architecture website.

RFPs can leave you feeling powerless. Before you decide to respond to your next RFP, read this article. You can regain the power!

Superman, as strong he is, is paralyzed by kryptonite. It brings him to his knees despite his superhuman strength. Sales people have their own kryptonite called RFPs, the dreaded Request for Proposal. An RFP process doesn’t have to be kryptonite. Superman has no choice but to fight this nemesis to survive. Unlike Superman, sales people have choices.

For one, there is no law that says you have to respond to every RFP that crosses your desk. You have the right to say, “No.” Some of you are now thinking that I’m insane, but it’s true. Let me turn the tables on you for a moment. The definition of insanity is repeating the same thing over and over again and expecting a different result. If you aren’t the low price provider and you have no relationship with the prospect, how can you possibly win the business? You can’t and won’t. Therefore, sending in countless RFP responses under these conditions will yield nothing but losses. So, who’s crazy now?

Sure, when the pipeline isn’t as full as it should be, it is a natural reflex to want to pursue every RFP you can get your hands on. Yet, filling out an RFP is work. It also has a cost to both you and your company. While you are working on an RFP which you have little chance of winning, you aren’t prospecting for business that has a much higher chance of award. Look, we all get the same number of hours in our day. What you elect to do with yours determines whether or not you are successful in sales.

A couple of things you should know about RFPs. First is that there is a disconnect between Procurement and their customers (called users). Often times, Procurement authors the RFP and establishes the measurement criteria for evaluating the submissions. However, when you speak to the actual user, they say that the criteria developed by Procurement is inconsistent with their needs. Thus, a supplier is selected for a user based on flawed criteria.

Another thing you should know is that an RFP is not necessarily a commitment to make a change in provider. Some companies require that they source the business every x amount of time. Ever wonder how that RFP got in your inbox? Procurement will surf the web and pick a handful of providers to whom they will send the RFP and off it goes. It helps to know that Procurement folks are measured on their ability to reduce cost to the company. Just like a sales person’s scorecard is based on achievement of their sales quota, Procurement’s quota is based on cost reduction. The RFP that arrived in your inbox could very well be their attempt to put the squeeze on the current provider so they can show a 10% savings. Don’t kid yourself. This happens a lot!

One final thing you should know about RFPs is that they are sometimes used as a manager tactic. For example, some people are too nice to tell you “no,” so they hide behind the statement that their company only buys through the RFP process. Don’t buy that for a second. No company exclusively buys this way. Even the Federal Government, who is the most formal buyer, does not limit their purchasing to this means. Sales people, present company included, sell products and services to the Feds without an RFP being issued. It can be done!

There is also a safety net for managers when they buy through RFPs as multiple people are involved in the selection process. If the supplier fails to perform, the finger can’t just be pointed at one person. During your needs analysis discussions, you can often get a feel for who really wants the RFP, the company or the person with whom you are meeting. Don’t underestimate the fear of blame. Many managers try to stay off the radar screen so they don’t want to create risk for themselves.

Dealing with an RFP where you have a relationship with the prospect is the subject of a future article. Keeping us focused on the blind ones, as I said before, you have choices. You could just respond to every RFP. Or, you could just chuck it in the trash. Care for a third option? What if you called the Procurement person and had a conversation that sounded like this,

“Hi, I’m Lee Salz with XYZ Services. I just received your RFP in the mail and wanted to ask you a few questions so I can determine if it makes sense for us to respond. As you can imagine, we receive many RFPs and are very selective when determining to which we will respond.”

With that said, one of a few things can happen. She could give you permission to ask your questions. Or she could say, “Fill out the RFP, or not. It’s up to you.” My vote is to decline any RFP where the Procurement person won’t allow you to ask questions of them. How can you have a fighting chance to win if they won’t speak with you?

With permission granted to ask questions, what is it you need to know to decide if it makes sense to participate in this process?

• How did they get your name for inclusion in this process?
• Why is this RFP out now?
• Have they definitively decided to change providers?
• What criteria will be used to score the RFPs?
• What are the steps of the process after the RFP is submitted?

Sure, there are a ton of other questions you could ask, but this information will best help you to determine if you have a chance at winning this account. The rule of thumb is that the less information Procurement shares, the lower your chances of winning the account.

Yes, walking away from the mega-deal is hard and painful. But is this deal real or simply a mirage? Watch any Superman movie and you will see that he overcomes his kryptonite peril. Will you overcome yours? By the way, if you are a finalist resulting from an RFP submission, send me an email and ask for my Finalist Preparation tip sheet.

About the author: Lee B. Salz is a sales management strategist who specializes in helping companies build scalable, high-performance sales organizations through hiring the right sales people, on-boarding them effectively and efficiently, and aligning their sales activity with business objectives using his sales architecture® methodology. He is the President of Sales Architects, the C.E.O. of Business Expert Webinars and author of “Soar Despite Your Dodo Sales Manager.” Lee is a columnist and member of the Editorial Advisory Board of Sales and Marketing Management Magazine. Look for Lee’s new book in 2010 titled, “The Sales Marriage” where he shares the secrets to identifying, hiring, and on-boarding the right sales people. He is a results-driven sales management consultant and a passionate, dynamic speaker. Lee can be reached at lsalz@SalesArchitects.net or 763.416.4321.

Picture from Dreamspeak site.

I just ordered this book because that’s what Inquisix members do – they build business relationships that last.

If you’ve already read the book, please share your thoughts in the comments section below.

Fabulous article about Hulu from Fast Company magazine. Great lessons for every entrepreneur, every growing company or company wishing they could grow.

Can Hulu Save Traditional TV? -

Lessons to be learned for all on:

• Improving user experience
• Using analytics to figure out what users want instead of asking them (because they don’t tell you – think Edsel)
• “Dinosaur” TV networks learning from a lesson (missing out on YouTube) and taking the appropriate steps.   RIAA needs to do the same
• How to build revenue and market share.  Amen!

Yes, I know this blog post is not about referrals. But I’ve been reading Fast Company a lot lately and find so many of them to be well written and insightful.  Their articles should be required reading for anyone looking to grow in the new economy.  Maybe that’s why it’s called, “Fast Company”

I called a division of Acme Industrial [name changed to protect the guilty] a week ago and asked to speak to someone in sales as I had some questions.   The service runs about $7500-12,000 per year, not an insubstantial amount of investment. The phone system asked me to press 1 if I wanted to speak to someone who “would be happy to answer your questions about our services.” The person I got didn’t know anything about the product at all, and said someone would call me back.  Already a bad precedent, I wonder how the sales rep covering my territory would feel about their inside team dropping the ball.

A week goes by. A week!

So I call back today and go thru the menu prompts again and again I’m told I’ll be transferred to someone who “would be happy to answer your questions about our services.” When they did answer, they said that they have no record of my call last week. They put me on hold for 4 minutes. They come back on the line and ask me for the same contact information I provided a week earlier. Didn’t ask any qualifying questions, curiously, like budget, timeframe, or even what 2-3 top questions I wanted answered. Said “someone will call you back.” When I asked when I would hear from them or who would call me, the rep didn’t know. I pointed out it had been a week and I wanted this information as soon as possible so I could make a final decision – would I get a call back today? “I’ll ask them to call you sooner rather than later.”

By contrast, their competitor took my call live on the first time I called them, answered my questions reasonably well, and sent me email today to follow up.

What company can afford to put themselves in this situation? How many other calls did they handle this way? Sales live by the numbers, but this team isn’t doing themselves any good. And with marketers scrambling to justify their existence and their budgets based on closed leads, its clear that getting the metrics right is only part of the equation. What does this experience communicate to me as a prospective buyer about what it may be like to work with these guys? I felt a lack of accountability, lack of concern for me as a customer, and a very low service experience.   Guess who’s product I purchased?  And that Acme Industrial sales rep handling my territory never even knew what they lost.

Thanks to Malay Pharma Sales Rep Rant  for the picture.

Why Social Networking Isn’t the Next Best Thing…
… You are! It’s the personal connection—still—that seals the deal.

The Internet, social networking, and other breakthroughs in technology have fundamentally changed the way we do business. New technology drives communications, messaging, and information access at warp speed, and our clients expect immediate contact. This pattern of ever-increasing speed and sophistication not only creates an intensely competitive marketplace, but places further demands on us to act and respond quickly.

The rise of social media sites such as Facebook, Twitter, MySpace, YouTube, and LinkedIn have lured many sales pros into scaling back their personal interactions and relying on social media to surface “qualified leads.”

Get Real

Social media is a powerful tool for three things and three things only:

• Search engine optimization—use your key words and raise your presence on the web
• Find out who people are—learn about a person’s background and your connections
• Find out who people know—look for close connections that you can leverage

Some salespeople tell me they actually get clients through social media. Well, maybe if you have a commodity business. Could it happen? Yes. Do I rely on it? Absolutely not. I only count on what I bring about—through a proactive, intentional, referral strategy with personal introductions.

To Know You Is to Like You

There’s a saying in sales: Clients buy with emotion and justify with fact. If our clients don’t like us or don’t feel comfortable with us, they won’t buy from us. You can wow your clients with technology know-how now and try to win them over later, once they find out you’re honest and reliable. But the reality is, you need people to start liking you within the first few seconds of your relationship. You need to start off on the right foot. Fancy gizmos won’t make that happen. But a trusted referral and a personal connection will.

Eric Schmidt, Chairman and CEO of Google, in his commencement address to the graduating class of the University of Pennsylvania in May 2009, urged college graduates to step away from the virtual world and make human connections. “Turn off your computer. You’re actually going to have to turn off your phone and discover all that is human around us.” (View the commencement address video here)

To Like You Is to Trust You

The most important business decisions are still based on personal relationships. There is significant research about why customers make buying decisions. Bottom line: It’s because they like and trust the salesperson and his organization. Think about it. We’re selling services, investments, systems, products… we’re asking for people’s time and money! Why would they work with someone who hasn’t been referred?

3 Winning Tips

That said, a social media presence is a must-have in today’s world. Start this way:

• Develop a social media strategy —Like a sales plan or a marketing plan, write your social media plan. What is your goal, who is your audience, what do you communicate? Leverage social media as part of your go-to-market strategy. How does your strategy link to your customer’s needs and your business priorities?
• Establish relationships —Take the time to build your personal connections, pick up the phone and talk to people. Just because you have a name in hand, doesn’t mean you have a relationship.
• Communicate useful information — Social sites are not for selling. They are for establishing connections, identifying ways to collaborate, and providing value. What tips can you provide? Link to other sites that you recommend. Be recognized as the expert and build your web presence. Be a resource.

To Trust You Paves the Way

The most energizing and exciting part of our work is the relationships with our clients—the interaction. We enjoy learning about our client’s business and matching our solutions to their needs. In an era dominated by ever-expanding technology and social media pressures, always remember that personal connections, referrals, and earning trust are what count. Yes, it requires brainpower. But isn’t that what we love about what we do? Indeed.

Nigel Edelshain of Sales 2.0 was interviewed on yourBusinessChannel recently and he discussed what salespeople need to do today to win more business.  Nigel’s call to action is to “…get together and share their rolodexes….to win business and keep their jobs.”  He suggests starting online with LinkedIn, AllyForce, SalesConx or Inquisix.

As many of you know, I’m a big fan of Joanne Black and her book, “No More Cold Calling™” because so much of what she writes is the foundation on what Inquisix is built upon.   When Dave and I were first sharing the referral exchange idea that became Inquisix, we were introduced to Joanne by Philippe Lavie, sales trainer from Chicago.  Joanne and I talked a few times and then agreed to meet at the first Sales 2.0 conference in San Francisco.  I had a chance to pick up Joanne’s book and read it before meeting her in Chicago.  I felt like I was in college again because when I was done reading her book, it was filled with my yellow highlighting.  I’ve now met Joanne a few times while I’m in San Francisco and her advice on building a better Inquisix has proven invaluable.

Joanne has now extended her website’s offerings to include a blog, Facebook page and Twitter account.  It’s now even easier to get her good advice.