Quality vs Quantity

April 24th, 2008 3 Comments Posted in Michael Kreppein, Referrals

When I was graduating college and needed appropriate interview clothes, I spent my money on one good suit.

When I was furnishing my first apartment, I spent my money on one piece of quality furniture. Of course it was the stereo system.

When prospecting for business, I’d rather get one good referral instead of making 100 cold calls.

When I think of who I can really count on, I see a few very good friends instead of lots of casual acquaintances.

It seems simple - for the important things, quality triumphs over quality.

I received a request via LinkedIn from a guy who worked for me over 7 years ago asking me to endorse him on LinkedIn. I replied, “Sure, why don’t you write something for me and I’ll edit as appropriate and post.” I haven’t heard back.

I get the feeling he thinks I’m the bad guy here because I was asked to do something by a former co-worker who’s connected to me in LinkedIn and I pushed back.

But he’s looking for a reference from me, one that will be available for all to see. Google him, you’ll find my recommendation. Google me, you’ll find my recommendation of him. So my comments not only say something about him but also about me, too. After all, if I don’t have a good reputation then my recommendation of him is worthless to him. If I recommend everyone who asks me for one, then what’s the value of my recommendation?

If YOU wanted a recommendation from a former boss (or customer), how would you go about it? Would you call them? Send them a personal email? Or send them a form-generated email thru a social network like LinkedIn? I wonder how many other former bosses received the same form email as me?

How much effort was expended asking for this particular recommendation? Does it not deserve the same effort in return?

Collecting online friends like airlines miles

January 3rd, 2008 1 Comment Posted in Michael Kreppein, Referrals, Selling

How many invitations are you getting a week to become a friend of someone on their online networking site? Invitations from social sites like Facebook and business sites like LinkedIn come to my mailbox daily. Then there’s MySpace and Going and MeetUp - the list goes on. It seems like a game or a treasure hunt, “…whoever collects the most friends win….” Remember in the early days of frequent flyer programs when you’d stand around saying, “Well I’m a 50K on United” and another salesrep would trump you by saying, “I have Platinum status on American!” Some of these people have collected online friends like they collect airline miles - I mean seriously, who really knows the 500 people they’re connected to in LinkedIn, for example?

I had these thoughts rattling around for a while but it was Seth Godin’s recent blog that got me to put it down on paper. Seth asks, “I wonder if there’s a more useful measure: who trusts you?”

I agree! Can you really know more than 150 people that well? Enough for them to trust you and vice-versa?

* eBay has seller ratings to help buyers determine if they can trust a seller.
* TrustPlus is a new site that lets you view the reputation of others while building your own reputation.
* Inquisix has member referral ratings for each of our members to help determine if members want to exchange referrals with each other.

Having lots of online friends is nice. Knowing who you can trust online is even better.